Shipping

Shipping and Delivery Overview

We send all of our items either via third party courier or using our own transport so that they are both traceable and insured against damage in transit.

Most furniture items are delivered flat-packed and require basic assembly skills. Please Contact Us for more information.

We hold the majority of the products we are selling in stock but obviously not in all of the different colours, arms, styles etc that are available. If we do not have the exact item you order in stock, we will advise you of any additional delays over and above the estimated delivery time stated in the item specification above in your confirmation email.

We are sorry but we must be in possession of cleared funds before any shipping and delivery can take place.

All shipping and delivery charges are subject to VAT at the current rate.

Shipping and Delivery Charges

There are a number of levels of shipping and delivery charges for items which are charged based on weight and size of the items ordered. Multiple items will unfortunately incur multiple shipping and delivery charges.

However, if ordering multiple items please call us before ordering on 01423 359070 to discuss the shipping and delivery charges as we may be able to reduce this cost depending upon requirements and delivery destination.

Shipping and Delivery Lead Times

Depending upon your location the majority of our products will be delivered to you within 3-5 business days. However some specialist and larger items may take longer especially if you have requested a specific colour and the item has to be manufactured to order. These estimated shipping and delivery times are shown within each relevant listing. Please Contact Us for a more accurate shipping and delivery expectation.

Shipping and Delivery Times

We use a number of different carriers to deliver your items and deliveries take place between 8.00am – 6.00pm Monday to Friday. Unfortunately as they will be delivering a number of items during a day – and will plan their route accordingly - it is not possible to estimate accurately exactly what time they may be delivering to you.

Shipping and Delivery Destinations

We can deliver to any destination on mainland United Kingdom. Unfortunately excessive courier charges and poor reliability mean that we cannot deliver to the Highlands and Islands of Scotland, Isle of Man, Isles of Scilly and the Channel Islands. If in any doubt please Contact Us.

Shipping and Delivery of Items

Depending upon what items you have ordered, it is quite possible that they may be coming from different warehouses – especially if you have ordered a mixture of accessories and furniture items. In this case you will probably get 2 separate deliveries.

All items must be signed for and the courier will not leave any goods without obtaining a proof of delivery signature. Due to insurance reasons we are sorry but we cannot deliver to PO Box numbers.